He walked me through setting up an online access, but told me I still could NOT access my money for a specified number of days. Early January (I believe) I finally reached a real live person! He told me I had not set up my online access and that NOTHING could be done until I had completed this. I phoned many times and never could reach a real live person. Early December we received notice that the account would transfer to another 3rd party if we did nothing.
At the time, I did not feel great urgency, so I tried from time to time during the work day. I was never able to reach a real live person when I phoned, and I could not successfully navigate their website. I was not happy about that, and intended to withdraw my funds and close the account. This account was acquired by Folio Investing. I had a small investment account with *****. Since November, when folio institutional states they were notified of my advisors death, my account is down over $10,000.I am requesting the reimbursement of lost funds since my advisors death and delay of the liquidation of my account, the liquidation of my account, and the transfer of funds back to my bank account. Upon another follow up phone call, I was informed it would resolved on. A few hours later, my account was still not liquidated and down another $2,000. I was informed manager were noticed and my account would be liquidated on. On, I made another follow up phone call because my account was still not liquidated and down another $2,000. Finally, upon my third consecutive call, I was given a case number and informed my account would be liquidated the same day and a transfer of funds would be initiated. Left on hold for thirty minutes upon a second call until I hung up. I contacted folio institutional to follow up on after my account was down another $4,000. I was instructed to send a letter in a word document with my instructions, which I sent. Folio institutional never notified me until I called them on in an attempt to liquidate my account and transfer my funds. He does not work with any other advisors, so my account was no longer being managed but was invested. They have since received his death certificate. Folio institutional was notified in November that my financial advisor was deceased. Securities products and brokerage and clearing services are offered by Folio Investments, Inc., a registered broker-dealer and member FINRA/SIPC.Folio institutional, purchased by ******* *****, provided me with security of investing through my financial advisor. We empower the financial services industry on both a full-service and technology-licensed basis, servicing billions of dollars of investor assets nationwide. Our clients use our state-of-the-art trading, portfolio management tools, digital investing services and alternative investment capabilities to create a better client experience, scale their business and improve profitability. Investment advisors, financial institutions and retirement plans use our innovative technology and modular solutions to build and precisely manage customized portfolios for their entire client base, regardless of account size. Newsroom with a speakers bureau, calendar of events, press releases and Folio Institutional media coverageįolio Institutional ® is a leading brokerage, custody and financial technology company, all in one.Client case studies that highlight the many reasons RIA and wealth management firms choose Folio Institutional.Folio Sightlines blog, featuring interviews with industry experts and "how to" articles.Visitors will discover new and refreshed content such as: The public side of offers an enriched user experience, streamlined navigation functionalities and a responsive layout for both desktop and mobile users. It also highlights our sophisticated, automated tax management capabilities that benefit larger accounts." For example, it notes that our brokerage platform is customizable and API-driven, and explains how our fractional share, model-based and DOL-compliant trading systems helps advisors manage accounts of all sizes. "The new website better communicates Folio Institutional's valuable services to our clients, prospects and partners. "Our public website now reflects the key features and benefits of our integrated, paperless platform that make Folio stand out from the competition," said Greg Vigrass, president of Folio Institutional. It features a customized layout that delivers an improved user experience and reinforces Folio's established position as a unique, integrated brokerage, custody and financial technology company. MCLEAN, Va., J/PRNewswire-USNewswire/ - Folio Institutional has redesigned its public-facing website, with a new look-and-feel that showcases the firm's innovative solutions for financial advisors, institutions and their clients.
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